![]() For renewals, clearly show when is it up for expiration so the customer has a clear idea of how much time it has to go through the renewal process. ![]() Time and dates: Clearly state the time and date for an appointment reminder if this is the case.Mostly on the side of appointments, people usually forget pretty quickly that they had one. The information included in the reminder email is essential for customers and employees to remember what is they're being reminded about. Or if there's a special offer going on, you can include it in the reminder but just after you have stated what the email is about. Include any items that might be beneficial to the employee or customer like steps to follow to renew the passport or what to do to confirm the appointment. Be specific about the dates and what is that is being reminded. So make the best of it and try to get to the point as fast as possible when sending the reminder. so they may not be able to read a lot when getting the reminder Most of these reminders will be read when the employee or customer is doing other things like at work, meeting, having lunch, etc. Thanks." It's pretty obvious the first one is more inviting and it really shows like it isn't coming from a computer. Now compare the previous message to this one: "Your passport will expire on October 5th. If you don't have time, let me know so we can help you with the paperwork. Please give me a quick reply if you need information on how to renew or where to get the forms. Writing just to let you know that your passport is coming for renewal on October 5th. Take for example this text for a friendly reminder: It makes a difference to just don't look excited or worried if they miss it, just transmit the information in a practical way. This is even more important now as the communication channels are switching to be electronic (this is email or SMS messages) and adding a personal touch to them will go way further and achieve the final intention.īelow you can find some simple tips on how to make these emails even better: Make them personalĮven if it's for a dental appointment, an upcoming surgery or an employee drivers license renewal, people are looking for ways to receive that information as if it was coming from a real person and not a machine. Either if reminders are going to customer and clients or just to internal employees, these need to be written a way that promote the user to take action and also feel that help is being provided by receiving the reminder. Reminders are essential to the workflow of any business as every person is living on a very busy schedule and sometimes renewals and appointment dates slip and just pass by.
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